Are you that driven technology enthusiast who not only thinks in terms of solutions, but also sees opportunities with customers?
At Sismatec in Almelo, you get the chance to combine your talent for service, technical knowledge and commercial skills. In this versatile position, you and your team will ensure that the service department runs smoothly - and you will help to grow by actively thinking about service contracts and customer relations.
Ready to play a crucial role in technical customer support? Then read on quickly!
What does this job vacancy entail exactly?
Here, we provide you with as much detailed information as possible about the vacancy:
What are you going to do?
As a Service Support Engineer, you are the connecting link between technology, customers and internal departments. No two days are the same: one day you sell a service contract and then delve into a complex fault report, the next you coordinate a maintenance project from A to Z. You work within a team of over 40 colleagues where professionalism goes hand in hand with a pleasant working atmosphere.
- Coordinating and planning service and maintenance work;
- You work preventively by analysing faults and directing improvement actions.
- Managing, expanding and selling service contracts;
- You actively contribute to the growth and professionalisation of the service department.
- Maintaining contact with customers on maintenance, breakdowns and improvements;
- Following up customer requests and service cases;
- You coordinate the execution of work orders and maintenance schedules;
- You think ahead, take initiative and help lift the department to a higher level of professionalisation and efficiency.
- You ensure smooth communication between customers, suppliers and internal departments;
- You process reports, prepare quotations and ensure that everything is administratively correct;
Who are you?
- You have several years of work experience in a similar position as a Service Support Engineer or Technical Commercial inside sales employee;
- You not only have good technical insight, but also a feel for commerce and customer needs;
- You know how to build relationships, win trust and add value;
- You are someone who thinks ahead, sees opportunities and seizes them;
- You have an HBO or MBO+ working and thinking level and a technical background;
- You are solution-oriented and like clear communication;
- You have broad technical knowledge;
- You feel at home in a dynamic working environment;
- You are comfortable with Microsoft Office (Word, Excel); knowledge of AFAS is a bonus;
What do we offer?
You will join a close-knit team of professionals with short lines of communication and plenty of personal responsibility. An organisation where cooperation and personal development are key.
- You will receive an immediate one-year contract with Sismatec;
- An attractive salary and excellent fringe benefits
- A good induction programme;
- Collegial and informal working atmosphere with short lines;
- A lot of freedom and independence in your work;
- An open corporate culture where your ideas are always welcome;
- You work with A-brands and the latest technologies in food & pharma;
- Customers really see you as a partner, not as a supplier. That gives your work extra meaning;
- No two days are the same: from advice to service and from technology to customer contact.
About the client
Sismatec is the specialist in process & packaging solutions!
Sismatec in Almelo is all about smart solutions for production and packaging processes in the food and pharmaceutical industries. Since 1963, they have been the partner for both traditional companies and large industries. With top brands in their portfolio and a passion for technology, they ensure that their customers can rely on quality, safety and convenience every day.
Sismatec has a committed team. Whether it's maintenance, advice or coming up with innovative solutions - together they make sure everything stays up & running.