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Customer service officer
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Customer service officer: the point of contact for satisfied customers
Are you sociable, solution-oriented and do you get energy from helping others? Then the position of customer service employee is tailor-made for you. In this position, you are in daily contact with customers, answering questions and ensuring that problems are solved quickly and neatly. You are the company's calling card and really make a difference in customer experience.
Via Euro Planit, you can work as a customer service employee at a variety of organisations, from technical companies to logistics service providers and commercial offices. Whether you are looking for a full-time job, part-time position or want to gain work experience, we will help you find the right place.
What does a customer service representative do?
As a customer service representative, you are the first point of contact for customers via phone, e-mail, chat or social media. You answer questions about products, services, deliveries or invoices, and actively think along to find solutions. You ensure that every customer feels heard and helped.
Depending on the company, you will work in a team in a customer service department, at a helpdesk or in a service-oriented office.
Common tasks:
- Answering incoming phone calls and emails
- Informing customers about products, services and procedures
- Processing customer data and recording contact moments
- Resolving or forwarding complaints, returns or faults
- Advising on orders, changes or contract questions
- Collaborating with other departments such as logistics, sales or planning
- Identifying common questions or problems
You have an important role in maintaining customer satisfaction. You communicate clearly, friendly and professionally: even if the customer is dissatisfied or has a complaint.
Which sectors can you work in?
The position of customer service representative is found in almost all sectors. Through Euro Planit, you can work in places such as:
- Technical Companies - support for technical questions or user problems
- Logistics and transport organisations - questions about deliveries, schedules or transport status
- Retail and e-commerce - contact about orders, returns and customer accounts
- Business services - helpdesk functions and administrative support
- Government and healthcare organisations - informative or registering customer service
We offer positions at both large organisations with professional call centres and SMEs with smaller, personal customer service departments.
What skills do you need as a customer service representative?
A good customer service officer is communicatively strong, stress-resistant and able to empathise with the customer. You keep a cool head in busy situations and know how to prioritise. You work neatly, accurately and you think along with solutions.
Key skills and attributes:
- MBO or college work and thinking level
- Excellent command of the Dutch language (oral and written)
- Customer-oriented and service-oriented attitude
- Good computer skills (experience with CRM systems is an advantage)
- Problem-solving and able to work independently
- Empathy and patience
- Team player with a proactive attitude
For some positions, fluency in a second language (such as English or German) is an advantage. For technical customer services, an affinity with technology or ICT is desirable.
Advancement opportunities from customer service
A position as a customer service representative is a great stepping stone to various other positions within an organisation. You get to know the company and the customer through and through, and can progress to:
- Customer contact assistant / service advisor
- Customer service team leader
- Commercial employee indoors
- ICT helpdesk assistant
- Sales support or order processing
- Planner or administrative assistant
Euro Planit is happy to help you map out your growth path.
Working as a customer service representative via Euro Planit
At Euro Planit, we mediate professionals to positions in customer contact, administration and services on a daily basis. We listen to your wishes, qualities and ambitions. Thanks to our wide network in the eastern Netherlands, we quickly find a job that suits you.
What you can expect from us:
- Job vacancies with reliable and customer-oriented companies
- Personal coaching during your application and at your workplace
- Clear agreements on hours, wages and expectations
- Correct and timely payment
- Training opportunities and development advice
- Chance of a permanent contract with good performance
Our offices are ready to help you find a position in which you can grow and excel.
Ready to work in customer service?
Are you helpful, friendly and love variety and customer contact? Then sign up today at Euro Planit. We will help you get a customer service job where you make a difference to customers every day.