Are you a techie at heart, but ready for a job in which you use your technical knowledge from the office? Then we have the challenge for you!
As a Service Support Engineer, you are the connecting link between technology, customers and internal departments. No two days are the same: one day you will be working on a complex malfunction report, the next you will be coordinating a maintenance project from A to Z. You will work in a dynamic team of over 40 colleagues where professionalism goes hand in hand with a pleasant working atmosphere. Ready to play a crucial role in technical customer support?
What does this job vacancy entail exactly?
Here, we provide you with as much detailed information as possible about the vacancy:
What are you going to do?
In this versatile role, you will be the first point of contact for technical questions from customers and colleagues. You ensure that everything runs smoothly - from fault analysis to invoicing. What you will do specifically:
You receive, register and assess technical reports and requests from customers.
You analyse faults, request parts or information from suppliers, and ensure the right solution.
You coordinate the execution of work orders and maintenance schedules.
You ensure smooth communication between customers, suppliers and internal departments.
You process reports, prepare quotations and ensure that everything is administratively correct.
You deploy Service Engineers efficiently and ensure that their work assignments are handled correctly.
You work preventively by analysing faults and directing improvement actions.
Who are you?
- You are technically savvy, solution-oriented and like clear communication.
- You have an MBO working and thinking level and a technical background;
- If you have experience in a Service Support function, that is an advantage
- You have good knowledge of mechanics, pneumatics, hydraulics - and preferably also some knowledge of electronics
- You are comfortable with Microsoft Office (Word, Excel); if you have knowledge of AFAS, that's a plus!
- You can express yourself well in Dutch and English (German is an advantage)
- You are accurate, flexible, stress-resistant and a real team player
- Are you coming from a role as a (service) technician and would you like to grow into an office job? Then you are most welcome!
What do we offer?
You will join an organisation where collaboration and personal development are key. Furthermore, you can count on:
- An attractive salary and excellent fringe benefits
- A good induction programme
- Collegial and informal working atmosphere with short lines of communication
- A lot of freedom and independence in your work
- Ample scope for personal development and growth opportunities
- Working with modern tools and a professional team around you
- A stable employer with a people-oriented culture
- An open corporate culture where your ideas are always welcome
About the client
This organisation specialises in technical solutions for production and packaging processes within the food industry. The team consists of committed professionals who are proud of their work and of each other. The atmosphere? It is familiar, driven and solution-oriented. We work hard, but also laugh hard. With a strong focus on your development and well-being, this employer offers a place where you can really make a difference.