Technical customer service representative
Are you a real 'solution seeker' who gets energy from customer contact? And do you enjoy thinking a little bit further than just the question on the phone? Then we have a varied job for you where you can put your people skills and your curiosity for technology to good use.
What does this job vacancy entail exactly?
Here, we provide you with as much detailed information as possible about the vacancy:
What are you going to do?
In this role, you will assist customers who have questions or problems about our products. No hard sell, but real service: thinking along, reassuring, coordinating. And yes - sometimes a bit of puzzling. You work together with engineers, the planning department and other colleagues to find solutions quickly.
You:
- Answer questions via phone, email and our customer portal
- Helps customers solve (minor) technical malfunctions
- Switches with engineers or schedules appointments when necessary
- Keep an overview and communicate clearly with customers and colleagues
- Contributes ideas on how to do things smarter
You don't have to be a techie - if you think logically and are not afraid to learn something new, we will take care of the rest.
Who are you?
This is you:
- You have experience in customer service, helpdesk or support or are keen to grow in this area
- You communicate easily, stay calm and think in terms of solutions
- You have an interest in technology or are handy with systems
- You work in a structured way and can switch well between tasks
- Experience with an ERP system (such as Syntess) is a plus, but certainly not a must
What do we offer?
Our client offers you the following in addition to future prospects in a growing sector:
✅ A varied job where no day is the same
✅ Working in a friendly team where cooperation is paramount
✅ A market-based salary between €2,450 and €2.750
✅ A 32-hour working week with the prospect of a contract with the client
✅ Training & guidance to develop in the role
✅ An organisation on the move, where your opinion counts
✅ You contribute to sustainable solutions - without having to stand on the roof yourself
About the client
You will work within the growing renewable energy sector, where we provide innovative solutions in the field of solar installations for tents and temporary structures.